Warranty Terms & Conditions:

1. Lozano offers onsite warranty on all the products as per warranty period. Our products are guaranteed against any manufacturing defect from their sale. No claim will be accepted on parts already installed, except in the event that the possible defect is related to their functionality.
2. Warranty will be applicable only if the products at all times have been used & maintained according to the terms of this warranty and has not been improperly or negligently handled and is not maintained in accordance to maintenance guidelines given.
3. Warranty period will start from date of invoice & shall automatically terminate upon the expiry of the warranty period even if the product has not been installed or not in use after purchase.
4. The original invoice must be preserved by the customer and produced whenever required.
5. This warranty does not cover installation or any other labor charges associated with the job work or re-installation of Lozano products.
6. This warranty does not extend to incidental or consequential damages, losses or expenses arising out of ignorance, negligence, willful damaging, damage in transit, mishandling, voltage fluctuations, electric faults, unauthorized alteration or repair and accidents either due to faulty installation or otherwise. This warranty does not cover consequential damage / defects of any nature resulting from improper selection / improper installation and use of the product.
7. In the event of non-availability of components or parts due to any reason whatsoever neither Lozano nor its authorized Service provider nor the Dealer will be responsible or liable for any delay that may be caused to service/repair of the Product, no claims financial or otherwise will be entertained. Lozano or its service provider will replace the defective product with an equivalent model.

 

                                                                              Warranty Terms:

SL No.	Product Category	Years of Warranty
1	Shower Tray	3
2	Bathtubs	24 hours after receive
3	Furniture’s	3
4	Bath Glass	24 hours after receive
5	Taps	5
6	Mirror LED	24 hours after receive
7	Sinks	–
8	Wash Basins	3
9	Accessories	0.5

 

Warranty Shall Not Be Applicable To Following:

1. Any defect or damage occurring or being notified after the expiry of Warranty Period.
2. The problems arising from insufficient water pressure, water impurities or improper care and cleaning and voltage fluctuations.
3. Use of cleaners containing abrasive cleansers, ammonia, bleach, hair dye, acids, waxes, alcohol, solvents, bath oil, bath salts or other products not recommended for Color/ Cooling and due to improper cleaning or cleaning with coarse cloth also for fading of any material due to sun or chemical exposure.
4. Any repair or modification or alteration made on any product after delivery by anyone other than that has been authorized and approved by Lozano.
5. Damage to the glazed surface of the appliance caused by a lowing cleaners to sit or soak on the product.
6. Damage to the glazed surface of the appliance caused by the use of abrasive materials like bristle-brushes or scouring pads.
7. The warranty does not cover glass breakage or the coating on the glass. By its nature, all glass has the potential glass to shatter.
8. Damage to the appliance caused by the use of incompatible or incorrectly installed external accessories.

Guidelines to maintain LOZANO Products:

To get the best results and the longevity of the product, Follow the below mentioned guidelines:

• Keep your product (specially chrome plated) free from any deposits & clean it with water-soaked soft towel or bathing soap solution once in a day or two to keep the plated surface clean.
• Use only non-acidic cleaning/detergent agents which contain no acids or chemicals such as flush cleaner. Avoid the use of salt or vinegar-based cleaning agents to remove scale or scale-related stains. They may damage the surface or finish of your LOZANO products.
• Clean the aerators from time to time for a perfect foam flow of water from the fittings.

 Protect your product from:

• Water Scaling: Due to presence of minerals and salt in water, scaling is formed on the product if it is not cleaned regularly. The products should be cleaned gently at regular intervals. Also take extra care to clean the edges and corners of the products because these areas are more vulnerable for scale settling.

The property of water being used is very important for your plumbing installations (pipes etc.) as well as for your own hygiene.

• Acid Fumes: When we clean the tiles or floors in the bathroom with cleaning agents which contain acids or chemicals, acid fumes are formed. Because the basic material used in the products is brass, brass being an alloy of copper reacts with these acid fumes. With the reaction, a green color layer is formed on the products resulting in damage to the outer finish or coating.
• Scratching while cleaning: Scratching or scrubbing occurs due to hard nature of cloth or coarse cleaning powder being used for cleaning. Use a gentle fluffy soft cloth for cleaning the surface.
• Atmospheric conditions: This condition applies mostly to salt content in the air in coastal area, sometime the air reacts with brass and black spots emerge on the surface of product. Therefore the product is required to be cleaned regularly. At the time of installation of the products, cover the products with the cloth covers provided in packaging or with polythene till the time you actually start using them.